Special Assistance

Connecting you to the world more easily

Handicap parking

Designated handicap-accessible parking is available in the parking garages and Blue, Red and Green shuttle bus lots. All shuttle buses are equipped with lift gear to accommodate wheelchairs and electric scooters. 

Wheelchairs and special needs

Wheelchairs can be reserved in advance through airline 800 reservation numbers, their website or the ticket counter and check-in. Click here for airline contact information. 

Wheelchair arrangements can also be made directly with skycap providers:

  • Southwest Airlines customers: Call PrimeFlight Aviation Services at 614-554-6035
  • Other airline customers: Call Huntleigh USA 614-207-9845

Passengers with other special needs, such as escort assistance through the ticketing security and gate process, may make arrangements at the airline ticket counter or by contacting the skycap providers listed above. 

For any other special arrangements, contact the airport's Customer Service Team at 614-239-4000.

Restrooms

All restrooms are fully equipped for wheelchair access. Family restrooms are also conveniently located throughout the terminal for families traveling with small children, an elderly parent or someone requiring special accommodation.

Terminal Signage

Tactile Braille designations appear in each public elevator and directional signage throughout the terminal includes universal pictograms. Way-finding assistance is available from Airport Ambassadors stationed in centrally located information centers on ticketing and baggage claim levels. 

TTY/TDD Telephone

A portable TTY/TDD device is available at the Information Center located in baggage claim.

Visual Paging Displays

Hearing impaired passengers and others can be paged and view important airport information broadcasted visually on our Flight and Baggage Information Display System (FIDS/BIDS) monitors located throughout the terminal. Contact the Airport Communication Center at 614-239-4029 for more details, or stop by one of the Information Centers located within the airport.