Designated handicap-accessible parking is available in the parking garages and Blue, Red and Green shuttle bus lots. All shuttle buses are equipped with lift gear to accommodate wheelchairs and electric scooters.
Wheelchairs and special needs
Wheelchairs can be reserved in advance through airline 800 reservation numbers, their website or the ticket counter and check-in. Click here for airline contact information.
Wheelchair arrangements can also be made directly with skycap providers:
Southwest Airlines customers: Call PrimeFlight Aviation Services at 614-554-6027
Passengers with other special needs, such as escort assistance through the ticketing security and gate process, may make arrangements at the airline ticket counter or by contacting the skycap providers listed above.
For any other special arrangements, contact the airport's Customer Service Team at 614-239-4000.
All restrooms are fully equipped for wheelchair access. Family restrooms are also conveniently located throughout the terminal for families traveling with small children, an elderly parent or someone requiring special accommodation.
Tactile Braille designations appear in each public elevator and directional signage throughout the terminal includes universal pictograms. Way-finding assistance is available from Airport Ambassadors stationed in centrally located information centers on ticketing and baggage claim levels.
Aira for visually-impaired visitors
At CMH, blind and low-vision travelers can better maneuver our airport facilities by using a service called Aira. Made possible with geo-fencing technology, a smartphone app and/or “smart” glasses, Aira connects visually-impaired persons with a trained, remotely-located agent who can see where the traveler is and can guide them as needed. CMH is among 30 U.S. airports offering this customer service option. Learn more about Aira.
A portable TTY/TDD device is available at the Information Center located in baggage claim. We also have two payphones equipped for this service: one in Concourse B (near Auntie Anne’s) and one on baggage claim (near Carousel 1).
Visual Paging Displays
Hearing impaired passengers and others can be paged and view important airport information broadcasted visually on our Flight and Baggage Information Display System (FIDS/BIDS) monitors located throughout the terminal. Contact the Airport Communication Center at 614-239-4029 for more details, or stop by one of the Information Centers located within the airport.