We’re dedicated to ensuring safe and convenient travel for everyone. Learn more about the services throughout the airport to make your next trip a pleasant one.
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Accessibility information for John Glenn International
Accessible parking
Accessible parking is available 24 hours a day and includes ADA designated spaces in all parking areas. Vehicles properly displaying a valid handicap permit may use these spaces. All shuttle buses are equipped with lift gear to accommodate wheelchairs and electric scooters.
Wheelchair assistance
Those who need wheelchair assistance can arrange that directly with their airline. We strongly recommend making requests in advance to ensure availability and timely service.
Additional resources to assist if traveling with your own equipment:
TSA Cares
TSA Cares provides assistance to travelers with disabilities, medical conditions, and other special circumstances. Questions about screening policies, procedures, and what to expect at the security checkpoint can be directed to TSA Cares 72 hours prior to travel. Passengers can also contact TSA Cares for additional assistance during screening.
TSA Cares: 855.787.2227 or [email protected].
Journey Care Kit
The Journey Care Kit provides resources for travelers with visible and hidden disabilities. Kits include sunflower-themed wristbands and lanyards that indicate to airport staff that someone might need additional assistance.
We also have a social story, “Journey Care Kit: Ready to take off!” that can be accessed and downloaded ahead of your travels.
Contact [email protected] to have a kit sent to you.
“My sister and I received our Journey Care Kits for flights out of Columbus. I just wanted to tell you what an amazing program this is and how great John Glenn International was in supporting this program for people with invisible disabilities. We had four flights in two days and the flight crew from Columbus to Nashville, the staff, and TSA in Columbus were the most helpful, kindest, and most generous people. Thank you so much for being a part of it and for your staff being as amazing as they were – it was a tremendous help for us and made our trip so much easier.”
– Andrea P.
Universal Changing Table
A Universal Changing Table is available at John Glenn International to be deployed in family restrooms pre-security and in each concourse by calling 614.239.4029. See signage in applicable restrooms to request delivery and download use instructions.
Nursing rooms
Our airport offers private nursing rooms in each concourse and on baggage claim. Nursing parents can feed their babies and manage personal needs in comfort and privacy in these nursing rooms.
Restrooms
All restrooms are fully equipped with wheelchair access. Family restrooms are also conveniently located throughout the terminal for families traveling with small children, an elderly parent, or someone requiring special accommodation.
Tactile Braille
Tactile Braille designations appear in each public elevator and directional signage. Wayfinding assistance is available from Airport Ambassadors stationed in centrally located information centers on baggage claim and ticketing.
Aira visual assistance
Aira helps blind and low-vision travelers navigate our airport facilities better. Using geofencing technology, a smartphone app, and/or smart glasses, Aira connects visually-impaired travelers with a trained, remotely-located agent who can guide them. John Glenn International is among more than 50 U.S. airports offering this service. To access, you can download the app for Android or Apple devices.
Visual paging displays
Visual paging displays are available on our Flight and Baggage Information Display System (FIDS/BIDS) for hearing impaired passengers and others to view important airport information.
