Aira for visually-impaired visitors
Blind and low-vision travelers can better maneuver our airport facilities by using a free service called Aira. Made possible with geo-fencing technology, a smartphone app and/or “smart” glasses, Aira connects visually-impaired persons with a trained, remotely-located agent who can see where the traveler is and can guide them as needed. CMH is among more than 30 U.S. airports offering this customer service option. Learn more about Aira.
The rental car center located west of the terminal on International Gateway has shuttle service available from the airport terminal. Each shuttle is equipped with accessible lifts or ramps. For travelers needing assistance, they may contact the car rental company directly.
Drinking fountains and telephones
Public drinking fountains comply with ADA standards and requirements. TDD/TTY services are available 24 hours a day through the telephone/911 system via the Communications Center.
Elevators, escalators, moving walkways
CRAA's elevators, escalators, and moving sidewalks meet ADA standards including Braille signage. Emergency telephones connected to the Communications Center are in all passenger elevators.
Emergency evacuation procedures
CRAA has developed and adopted formal emergency evacuation policies for John Glenn Columbus and Rickenbacker International Airports to ensure an effective strategy when dealing with emergency evacuation of the airport terminals. The emergency evacuation procedures address the traveling public, airport employees, airport organizations and tenants, including individuals with disabilities, such as mobile, visual, auditory, both visual and auditory impairments, cognitive impairments, and non-English speaking needs and requirements.
Jetbridges maintained per manufacturer specification. Individual airlines are responsible for providing needed assistance to individuals with disabilities to meet the requirements of the Air Career Access Act.
Journey care kits
Our Journey Care Kits provide resources for travelers with visible and hidden disabilities to prepare for their upcoming air travel experiences. The kits include sunflower-themed lanyards and wristbands, providing a discreet sign to airport staff that someone might like additional assistance or time when moving through the airport. Lanyards are available in-person at our information booths on the ticketing and baggage claim levels. For a full Journey Care Kit, please email CustomerService@ColumbusAirports.com 60 days before a scheduled flight.
In compliance with the Federal Aviation Administration (FAA) and the Friendly Airports for Mothers (FAM) Act of 2017, CRAA airports – John Glenn Columbus International Airport and Rickenbacker International Airport offer traveling parents’ access to private nursing/lactation rooms. These nursing/lactation rooms allow nursing parents the option to feed their babies and manage personal needs in comfort and privacy.
On-airport parking is available 24 hours a day and includes ADA designated parking spaces in all airport parking areas. Vehicles properly displaying a valid permit idenfitifaction may use these spaces.
Passenger security screening
The Transportation Security Administration (TSA) is responsible for the security of airline passengers, their belongings, and the aircraft. Please visit TSA's guide to airport passenger security screening for travelers with reduced mobility and medical conditions for more information.
Service animal relief areas
Passengers traveling with pets or service animals can utilize the Pet Relief Area and the Service Animal Relief Areas within CRAA’s John Glenn Columbus International Airport. Service animal owners may seek out an airline gate agent for pet relief assistance beyond security before boarding a flight.
The shuttle/ground transportation vehicles servicing CRAA parking lots and facilities are required to be equipped with wheelchair lifts. The shuttle buses servicing CRAA surface lots are equipped to accommodate one (1) wheelchair. The buses servicing the rental car facility (CONRAC) accommodate two (2) wheelchairs. All buses are checked on a regular basis, and all drivers are trained on proper operation of the wheelchair lift.
The taxicab fleet currently operating at CRAA has lift-equipped vehicles. Travelers needing this service are encouraged to contact the taxi providers in advance of their arrival time to ensure the taxi service is aware of their accessiblity needs.
Tactile Braille designations appear in each public elevator and directional signage throughout the terminal includes universal pictograms. Way-finding assistance is available from Airport Ambassadors stationed in centrally located information centers on ticketing and baggage claim levels.
The TSA Cares helpline assists travelers with disabilities, medical conditions and other special circumstances. Travelers may call TSA Cares toll-free 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. In additional, passengers should contact TSA Cares if additional assistance is needed during the screening process.
Email TSA Cares
Visual paging displays
Hearing impaired passengers and others can be paged and view important airport information broadcasted visually on our Flight and Baggage Information Display System (FIDS/BIDS) monitors located throughout the terminal. Contact the Airport Communication Center at 614-239-4029 for more details, or stop by one of the Information Centers located within the airport.
Wheelchair accessible and family restrooms
Accessible restrooms are located throughout CRAA airport terminals. Family restrooms can accommodate travelers who require companion care assistance. All CRAA restrooms and family restrooms comply with ADA standards and requirements.
Travelers who need wheelchair assistance may arrange this service directly through the airline they are using. To ensure availablity and timely service, it is strongly recommended that requests be made in advance of the travel date. Wheelchairs may also be requested from the airline at the ticket counter or curbside (if available) on the day of travel.