COLUMBUS, Ohio — Paw Force One celebrated its fifth anniversary with a puppy parade and meet-and-greet in the ticket lobby at John Glenn Columbus International Airport. For five years, the program’s volunteer therapy dogs and their handlers have helped passengers feel welcome and more at ease before their flights.
During the celebration, teams gathered in the central ticket lobby, where travelers and employees could meet some of the dogs and handlers, take photos, and learn more about the program. Paw Force One stickers were distributed, treats were given to participating dogs, and the teams were recognized for their service, which has made Paw Force One a beloved presence in the terminal.
Launched in 2021, Paw Force One currently includes 20 handler-dog teams that are easily recognizable by the dogs’ blue Paw Force One vests. The teams roam the terminal and invite passengers to stop, pet, and interact with the dogs. By offering calm, friendly interactions in a busy travel environment, Paw Force One teams support customer experience efforts and make the airport feel more welcoming. Together, the teams volunteered a total of 576 hours in 2025 and have contributed 444 hours in 2026.
To join Paw Force One, dogs must be certified through the Alliance of Therapy Dogs and have at least six months of volunteer experience at other locations. Before accepting a team, the airport schedules a meet-and-greet with the handler and dog to observe how they interact with adults and children and navigate airport security checkpoints.
