Help & Contact Us

Check out these FAQs for immediate answers to the most common questions.

View FAQs below

Can someone accompany me to my gate if they are not flying?

To accompany a passenger to the gate (unaccompanied minor, elderly, military, etc.), a gate pass will need to be provided by the airline. A request can be made at the airline ticket counter upon check-in. Those with gate passes will need to show their ID and undergo screening just as if they were traveling. These passes are only issued on the day of travel by the ticket agent, and it is at the airline's discretion if one is granted. Each airline may differ in their gate pass policy. 

Is Skycap service available at CMH?

Assistance is available by calling the designated phone numbers below or by visiting the ticket counter upon check-in.

Air Canada, American Airlines, Breeze Airways, Spirit Airlines, United Airlines: 614-207-9845

Delta Air Lines, Sun Country Airlines: 614-307-7162

Alaska Airlines, Southwest Airlines*: 614-554-6027

Frontier Airliens: please proceed to ticket counter

*Southwest Airlines offers SkyCap service at the curbside, available from 4:00 a.m.-6:00 p.m.

Is there a currency exchange in the airport?

We no longer have a currency exchange counter at John Glenn Columbus International Airport. We do have ATMs located in the terminal, but they do not exchange currency. We encourage passengers to check with their bank for currency exchange needs.

Do you take parking reservations?

At this time, we do not offer parking reservations. However, there’s always space at any of these airport parking locations

Are Global Entry interviews available at John Glenn International?

Interviews are not available to the general public, though they are available at these Ohio locations.

  • Interviews are available to travelers returning to Columbus on nonstop international flights. Follow the signage directing you to U.S. Customs & Border Protection officers who can complete your Global Entry interview during your admissibility inspection. In addition to your entry document (e.g., your passport), you will need documents providing evidence of residency. Examples are driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
What identification is required for adults and/or children when flying?

Travel within the U.S.

  • The airlines and TSA require adult passengers 18 and over to show valid identification for domestic travel within the United States, such as a driver’s license, passport or one of these. (Note: new Real ID requirements effective May 7, 2025). The temporary paper ID issued by the BMV can serve as a valid ID. While the TSA does not require ID for children under 18, some airlines have requirements for domestic travel by minors. Contact your airline for regarding requirements for minors.
  • To view all identification requirements and options, please visit the TSA website.

Travel outside the U.S.

  • Adults and children must have a passport when flying internationally.
What can I take in my carry-on luggage through the security checkpoint and what can I pack in my checked-baggage?

TSA’s website has a list of permitted and prohibited items for carry-on and checked baggage.

What is your public records request policy? How do I make a public records request?

For public records request information, please visit this document outlining the policy.

What time do the airport, checkpoints, and airline ticket counters open?

The John Glenn International Airport (CMH) is open 24 hours a day.

Checkpoint hours:

  • Concourse A (Southwest): 4:00 a.m.-8:30 p.m.
  • Concourse B (American, Air Canada, United, Spirit): 4:00 a.m.-8:30 p.m.
  • Concourse C (Breeze, Frontier, Delta, Alaska): 4:00 a.m.-8:30 p.m.

Security checkpoint hours are subject to change.

The hours for airline ticket counters vary depending on each airline’s flight schedule. Airlines suggest that you arrive 90 minutes before departure of domestic flights and two hours before international flights.

The Rickenbacker International Airport (LCK) terminal for Allegiant passengers opens two hours prior to each flight.


How early should I arrive for my flight?

For domestic flights, airlines suggest that you arrive 90 minutes before departure; for international flights, plan to arrive two hours before departure. 

If I’m flying on Allegiant, should I go to Rickenbacker International Airport (LCK)?

Yes! Head to the Rickenbacker Passenger Terminal located at 2241 John Circle Drive, Columbus, Ohio 43217. Learn more about Allegiant flights and the Rickenbacker Passenger Terminal.

How do I get a parking receipt?

Click here to submit your request.

How do I apply for a job at the airport?

View job opportunities at Columbus Regional Airport Authority’s website.

I have a drone and am interested in flying it near the airport. What should I do?

For full details, please check out our helpful infographic.

How do I register a complaint about aircraft noise?

Fill out our online noise complaint form. You can also learn about our collaborative efforts to minimize aircraft noise.

How can I request wheelchair service?

You can request wheelchair service when you check in with your airline. Wheelchairs can also be reserved through the airline’s 800 reservation number, on their website, or arranged during check-in at the airline ticket counter.  Please visit the Airline Contact Information webpage for more information.

What shops and restaurants are available at the airport?

We have a variety of restaurants and shops throughout the terminal and in each concourse. Check out what's available and hours of operation on our restaurants and shops page.

*Please note: hours of operation may vary depending on staffing and supply.

When do the shuttles run?

Shuttles to our parking lots and rental car center run 24/7. Please allow extra time during peak hours (early mornings and late evenings), as shuttle drivers work to get passengers where they need to go in a timely manner.

The shuttles depart the long-term parking lots (Red, Blue and Green) every 15-18 minutes, approximately.

Who do I contact for CRAA employment verification?

You can email or call 614.239.5046 for employment verification. You must include the employee’s signature approval with your request.

Didn’t find the answer you need? We’re here to help. Contact us via email at


Lots and lots of parking

John Glenn Columbus International Airport offers a wide array of parking options for every type of traveler.

Lost & Found

 Make this your first stop for items left at the airport. Also see Airline Contacts for items left on a plane. 

Airline Contacts

Contact your airline for special flight assistance or if you left an item on your plane.

Report a safety hazard

Report a safety hazard you noticed at John Glenn International.