Help & Contact Us

Check out these FAQs for immediate answers to the most common questions.

View FAQs below

Do I need a COVID-19 test to fly?

For domestic travel, no. However, the CDC does recommend travelers get tested 1-3 days before travel.

For international flights into the U.S., all travelers will need to produce a negative COVID-19 viral test (regardless of vaccination status) before boarding the plane.

  • Fully vaccinated: COVID-19 test must be done no more than 3 days before the flight's departure, if showing proof of being fully vaccinated.
  • Not fully vaccinated: COVID-19 test must be done no more than 1 day before the flight's departure, if not showing proof of being fully vaccinated.
  • Some other countries also require passengers undergo testing before arriving on an international flight. Visit travel.state.gov for details on each country.
  • Check with your airline for additional details and requirements surrounding international travel.

For full details on international travel, please view the most recent TSA directive.

How do I get to the new rental car center?

To pick up a rental car, follow the purple signs to the arrivals level. Look for the purple shuttle area and board one of the purple buses to get transported to the rental car center.

How is John Glenn International (CMH) working to keep travelers healthy?

The highest priority of the Columbus Regional Airport Authority is the health and safety of all who travel through and work at our airport facilities. Whether you're traveling for business or pleasure, now or in the future—we're Beyond Ready to welcome you. Visit our Beyond Clean webpage to learn more about our enhanced cleaning measures.

Is COVID-19 testing available at the airport?

No, we do not offer COVID-19 testing at John Glenn International or Rickenbacker. Please visit the Ohio Department of Health website for a listing of testing sites.

Where will I pick up and drop off my rental car?

Rental cars can be picked up and dropped off at the new center located at 4106 International Gateway, Columbus, OH 43219.

What is the address of John Glenn Columbus International Airport (CMH)?

4600 International Gateway, Columbus, Ohio 43219

Are Global Entry interviews available at John Glenn International?

Interviews are not available to the general public, though they are available at these Ohio locations.

  • Interviews are available to travelers returning to Columbus on nonstop international flights. Follow the signage directing you to U.S. Customs & Border Protection officers who can complete your Global Entry interview during your admissibility inspection. In addition to your entry document (e.g., your passport), you will need documents providing evidence of residency. Examples are driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
What identification is required for adults and/or children when flying?

Travel within the U.S.

  • The airlines and TSA require adult passengers 18 and over to show valid identification for domestic travel within the United States, such as a driver’s license, passport or one of these. (Note: new Real ID requirements effective May 23, 2023). While the TSA does not require ID for children under 18, some airlines have requirements for domestic travel by minors. Contact your airline for regarding requirements for minors.

Travel outside the U.S.

  • Adults and children must have a passport when flying internationally.
What can I take in my carry-on luggage through the security checkpoint and what can I pack in my checked-baggage?

TSA’s website has a list of permitted and prohibited items for carry-on and checked baggage.

What is your public records request policy? How do I make a public records request?

For public records request information, please visit this document outlining the policy.

What time does the airport, checkpoints and airline ticket counters open?

The John Glenn International Airport (CMH) is open 24 hours a day, and security checkpoints open at 4:30 a.m. until the last flight has departed. The hours for airline ticket counters vary depending on each airline’s flight schedule. Airlines suggest that you arrive 90 minutes before departure of domestic flights and two hours before international flights.

The Rickenbacker International Airport (LCK) terminal for Allegiant passengers opens two hours prior to each flight.

How early should we arrive for our flight?

For domestic flights, airlines suggest that you arrive 90 minutes before departure; for international flights, plan to arrive two hours before departure. During peak travel times like early morning or evening, or during holidays and other events, arrive two hours before departure for domestic travel or three hours for international travel.

If I’m flying on Allegiant, should I go to Rickenbacker International Airport (LCK)?

Yes! Head to the Rickenbacker Passenger Terminal located at 2241 John Circle Drive, Columbus, Ohio 43217. Learn more about Allegiant flights and the Rickenbacker Passenger Terminal.

How do I get a parking receipt?

Click here to submit your request.

What are the hours of the long-term shuttle lots (Red, Blue and Green) and how often do the shuttles depart?

Shuttles operate 24/7 and leave the lots approximately every 15-18 minutes for the airport terminal.

How do I apply for a job at the airport?

View job opportunities at Columbus Regional Airport Authority’s website.

I have a drone and am interested in flying it near the airport. What should I do?

For full details, please check out our helpful infographic.

How do I register a complaint about aircraft noise?

Call our 24-hour Noise Hotline at 614-239-4065 or email our noise team. You can also learn about our collaborative efforts to minimize aircraft noise.

Where will the rental car shuttles pick me up and drop me off?

The purple shuttles pick up and drop passengers off on the arrivals level of the terminal (no shuttles on the departure level), and at the front of the new rental car center.

Where do I go when returning the rental car?

You'll drop your rental car off at the rental car center - 4106 International Gateway, Columbus, OH 43219. Follow the purple signs on International Gateway to the rental car center. Once the car is dropped off, head to the front doors of the rental car center and board a purple shuttle bus to the terminal to catch your flight! 

How long is the ride from the terminal to the rental car center?

Purple shuttles run between the new rental car center and the terminal about every 10 minutes. The shuttle ride between the terminal and the rental car center takes less than 5 minutes. 

What shops and restaurants are available at the airport?

There are several variables at play affecting the ability of our partners to reopen at 100% during COVID. This impacts the ability of our partners to fully staff their restaurants and bars. Meanwhile, their suppliers are facing the same issues, which can lead to supply shortages. Check out what's available and hours of operation on our restaurants and shops page.

When do the shuttles run?

Shuttles to our parking lots and rental car center run 24/7. Please allow extra time during peak hours (early mornings and late evenings), as shuttle drivers work to get passengers where they need to go in a timely manner while also adhering to current health and safety protocols. 

Who do I contact for CRAA employment verification?

You can email swaters@columbusairports.com or send a fax to 614.239.2219 for employment verification. You must include the employee’s signature approval with your request.

Didn’t find the answer you need? We’re here to help. Contact us via email at CustomerService@ColumbusAirports.com.

 

Lots and lots of parking

John Glenn Columbus International Airport offers a wide array of parking options for every type of traveler.

Lost & Found

 Make this your first stop for items left at the airport. Also see Airline Contacts for items left on a plane. 

Airline Contacts

Contact your airline for special flight assistance or if you left an item on your plane.

Report a safety hazard

Report a safety hazard you noticed at John Glenn International.