Information for your next visit

The highest priority of the Columbus Regional Airport Authority is the health and safety of all who travel through and work at our airport facilities.

Review some FAQs before your visit to John Glenn International or the Rickenbacker Passenger Terminal

  • Are your parking lots and garage open?
    • The Blue and Green Lots are currently closed. If your car is parked in the Blue or Green Lot, you can still exit as normal. Valet parking is also closed. The Red Lot, Walking Lot and parking garage remain open.
  • Are any of your restaurants or shops open for food, beverages or travel essentials?
    • Concourse A (serving Southwest Airlines) – Food and beverage provided by Donatos is available Sunday - Friday from 6 a.m. - 6 p.m. In addition, a news & gift store which offers a diverse selection of items is open to meet travelers' needs: Electronics, apparel, books/magazines, snacks, beverages and travel essentials. 
    • Concourse B (serving United Airlines, American Airlines and Spirit Airlines) – A news & gift store offers a diverse selection of items to meet travelers' needs: Electronics, apparel, books/magazines, snacks, beverages and travel essentials. 
    • Concourse C (serving Delta Air Lines, Frontier Airlines and Alaska Airlines) – A news & gift store, with limited hours, offers a diverse selection of items to meet travelers' needs: Electronics, apparel, books/magazines, snacks, beverages and travel essentials. Vending machines are available.
    • Food court - Charley's Philly Steaks is open Monday - Friday from 6 a.m. - 5 p.m. for takeout only. The food court seating area remains closed. 
    • Rickenbacker Passenger Terminal - Aviation Café at the Rickenbacker Passenger Terminal is open to serve Allegiant passengers and opens two hours prior to flight time. Vending machines are still available for customers.
  • Should I wear a face covering inside the airport and/or aboard my flight?
    • As part of the Responsible RestartOhio plan, Governor DeWine announced that face coverings are required for most employees and strongly recommended for customers. In alignment with these new guidelines, all CRAA employees will wear face coverings, and we ask that airport customers do the same. Some airlines are requiring or strongly encouraging passengers to wear face coverings during flights as well. Please check with your airline. According to the CDC, the use of simple cloth face coverings could help slow the spread of the virus.
  • Will my airline cancel my flight?
    • Airlines are currently focused on travel within the next 72 hours. Please check with your airline 72 hours before departure for the latest information, or contact them any time for reservation changes or other questions.
  • My car is parked at CMH and I won't be returning soon due to the COVID-19 outbreak. What should I do?
    • We realize many students flew out of CMH for spring break and parked their vehicles at the airport, only for some to find out their in-person classes were canceled for the remainder of the semester. If you're in this situation and unable to fly back to Ohio as planned, please do the following when you return to CMH: 
      • Go to the far left lane at the exit of the lot
      • Present a copy of your flight itinerary and a copy of the school notice preventing your return to campus
      • A customer service specialist will collect your ticket information, documents and apply the appropriate parking fee based on the original travel itinerary

Tips for staying healthy and preventing the spread

During any public health incident, John Glenn International follows the guidance provided by public health experts at the federal Centers for Disease Control and Prevention (CDC), Customs and Border Protection (CBP), Ohio Department of Health and Columbus Public Health.

CDC and public health departments recommend: 

  • Covering your cough or sneeze with a tissue, then throwing the tissue in the trash.
  • Washing your hands often with soap and water for at least 20 seconds –  especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • Using alcohol-based hand sanitizer when soap and water are unavailable.
  • Avoiding touching your eyes, nose and mouth.
  • Wearing a cloth face covering in public settings such as airports
  • Practicing social distancing - the CDC recommends distancing yourself 6 feet from others
  • Staying home when you’re sick.
  • Receiving an annual flu vaccination.

The airport Custodial team is CMH’s first line of defense. They take cleaning and disinfecting surfaces around the airport seriously and are utilizing best practices to ensure a clean environment. For more tips or to learn more about the coronavirus visit: 

Centers for Disease Control and Prevention
Ohio Department of Public Health
Franklin County Public Health
Columbus Public Health