Special Assistance

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special assistance imagePort Columbus is dedicated to ensuring safe and convenient travel for everyone. You'll find the below services throughout the airport to make your next trip a pleasant one.

Wheelchair Assistance

Wheelchair or special assistance can be made several different ways:

  • Wheelchairs can be reserved through the airline at the time of travel reservations via their 800 reservation line or their website.
  • Wheelchairs can be arranged through the airline when in person at the ticket counter.
  • Arrangements can also be made directly with the skycap providers: PrimeFlight Aviation Services at (614) 554-6035 for AirTran Airways and Southwest Airlines customers, and Huntleigh USA (614) 239-3276 for all other airlines.

Parking

Designated handicap accessible parking spaces are available in all of our parking lots and garage. All passenger shuttle buses are equipped with lift gear to accommodate passengers in wheelchairs and electric scooters.

Restrooms

Family restrooms are conveniently located on the baggage claim and ticketing levels as well as in Concourse C. These facilities are for use by families traveling with small children, an elderly parent or someone with special needs/accommodations. All restroom facilities are fully equipped for wheelchair access.

Signage

Braille signage is on each of the elevators and international symbol designations on all terminal signage.

TTY/TDD Telephones

These can be found near most public telephones throughout the airport facility. These phones are designed to accommodate the hearing impaired and are also wheelchair accessible.

Visual Paging Displays

The Flight and Baggage Information Display System (FIDS/BIDS) monitors are capable of displaying visual paging (messages) for the benefit of the hearing impaired, when important information is being broadcast throughout the terminal. This paging is also available for passenger and public paging requests.

 

Additional Special Services

Arrangements for assisted escort for the blind or other special assistance through the ticketing, security and gate process can be arranged at either the airline ticket counter or by contacting the skycap providers: PrimeFlight Aviation Services at (614) 554-6035 for AirTran Airways and Southwest Airlines customers, and Huntleigh USA (614) 239-3276 for all other airlines.

For additional special assistance needs or services, contact the Columbus Regional Airport Authority Customer Service Team at (614) 239-4000.